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About 5 minutes
Download failed or is stuck
A temporary network interruption can cause a protected video download to stop before it completes. In most cases, retrying is enough.
It is safe to retry
OFDownloader automatically filters items that have already finished downloading, so completed items will not be downloaded again.
Check first
Content opens
The same photo or video is still available to your account.
Connection is stable
The source video plays without repeatedly stopping.
Storage is available
Your device has enough free space for the file.
Fix the download
Step 1
Retry the download
Stop the stuck task, refresh the source page, and start the download again. OFDownloader automatically filters items that have already been downloaded.
You can retry without downloading completed items again.
Step 2
Keep the page open
Leave the source tab open and keep your device awake until the item reaches Completed.
The local download process can continue without interruption.
Step 3
Try one smaller item
Download one accessible photo or short video from the same account. Avoid bulk download while testing.
If the smaller item works, the problem is limited to the original file.
Step 4
Reload or reinstall OFDownloader
Open the browser’s extension page and reload OFDownloader. If it still fails, install the current package again.
The extension is running from a clean, current installation.
Still failing?
Email support with your browser, operating system, OFDownloader version, the visible error, and whether a smaller item works. Do not send passwords, session cookies, or private media.